Resolving problems

What to do when you have issues that need resolved.


The University has a formal complaints procedure but it is anticipated that most problems can be resolved through informal discussion. When this is unsuccessful, a formal complaint may be appropriate. Complaints should be submitted in the prescribed form to the Head of School who will generally ask the Director of Graduate School to investigate. Student complaint procedure, postgraduate research students.

Student support

There are sources of help in case of difficulties with supervision or any other aspect of your studies. Start near the beginning of the following sequence and work your way down if required.

  1. Your Principal Supervisor
  2. Your Assistant Supervisor(s)
  3. Your Institute Director
  4. Personal Tutors for Research Students (Jane Hillston, John Longley and Michael Fourman)
  5. Head of Graduate School (Bob Fisher - if your issue concerns admissions or your studentship)
  6. Deputy Head of Graduate School (Mary Cryan -  if your issue concerns anything else)
  7. Head of Informatics Student Services (Neil Heatley - if in need of advice regarding Complaints)
  8. Head of School (Jane Hillston)
  9. Dean of Students (Anthony Maciocia)

There can be special difficulties when, for instance, your Supervisor and Institute Director are the same person. In case of such difficulties, jump to the next level in the sequence.

EUSA Advice Place

The EUSA Advice Place is a professional, impartial and inclusive service for all students at the University of Edinburgh. The service is free, independent and confidential. EUSA  work to ensure that all students can access effective advice, information and support from a respectful and welcoming team. Find out more about the EUSA Advice Place

Dignity and Respect

The University has a zero tolerance stance towards any form of bullying and harassment.  The Respect at Edinburgh web hub has been created to bring together information and guidance on the Dignity & Respect policy, the processes for raising and addressing concerns, and the support and training available.