Teaching Support Provider policy
Teaching Support Providers (Staff)Policy
1. Teaching Support Provider Roles
There are six main Teaching Support Provider (TSP) roles with specific job descriptions. The roles are mutually exclusive, but the same individual can be appointed to several of them. These roles are remunerated through a Guaranteed Hours contract at the UE06 fixed hourly rate, and managed by Informatics Student Services (ISS).
1.1 Course Tutor
Prepares and delivers tutorial sessions from existing material, reports student attendance, answers tutees’ questions and provides oral feedback/ feedforward on tutorial material. Where tutorials are delivered online, the tutor records the session and manages tutorial activities e.g. in breakout rooms. For courses where asynchronous activities are planned instead to traditional tutorials, the tutor reviews material submitted by students, provides necessary clarifications and engages with students via Piazza, Learn, hypothes.is, etc. and provides feedback.
1.2 Lab Demonstrator
Hosts lab sessions and responds to student queries, providing oral feedback/feedforward during the scheduled lab session. Where labs are delivered online, the demonstrator records guided activities and manages interaction with students in breakout rooms.
1.3 Teaching Assistant (TA)
May perform some or all of the following tasks: Designs assessed and unassessed coursework, designing tutorial materials, preparing slides and lecture notes, creating and updating course information materials, answering course-related student queries, occasional delivery of or supporting role in delivery of lectures, and other similar support duties if mutually agreed. Where lectures are delivered online, TAs may be responsible for weekly engagement with students/handling Q&As during timetabled “office hours”, following agreement with the course organiser. Such activities would not replace drop-in office hours for which the course organisers should be available at least 1h/week.
Marks assessed or formative coursework (including tutorial-style assessed coursework with periodic submission deadlines), provides feedback and responds to student queries on marks and feedback. Is provided with a detailed marking guide by the course lecturer, and submits initial marks for approval by the lecturer.
1.5 Exam Marker
Similar to Marker, but involves marking exams with the same provisions as under 1.4.
1.6 Engagement Tracker
Checks and records the level of engagement of individual students with the course throughout the semester. Works with the course organiser to implement course-specific engagement mechanisms, e.g. student submission of material ahead of tutorials, meaningful participation in online discussions via Piazza, etc. Is provided with clear guidance on course-specific engagement scale by the lecturer.
Creation of any other role requires a precise description of concrete tasks and must identify a teaching or administration staff member who has duty-of-care responsibilities for the appointee.
2. Teaching Support Allocation Policy and Procedure
2.1 Teaching support
The School provides teaching support through allocations of Teaching Support Providers in terms of a set of defined roles for a course and numbers of hours allocated to each role. The level of support allocated to a course is agreed prior to delivery of a course.
Teaching Support Providers are responsible for monitoring their hours of work and for reporting the total number of hours worked to ISS the through weekly on-line timesheet submissions. If the hours worked reach the agreed limit for the position, but there is still work remaining, this must be raised with the course organiser who has a duty to report it to ISS (firstname.lastname@example.org). In this situation, TSP must not carry out any further work until permission to do so has been received from ISS. The online timesheet process will prevent TSP claiming more hours for a role than they have been allocated. If necessary, ISS will escalate to the Director of Teaching to decide the course of action. In addition, ISS will monitor the total number of hours claimed by TSP and will alert lecturers if there is advance warning of agreed limits being exceeded.
2.3 Very small courses
By default, very small courses or courses that are taught voluntarily by a lecturer over and above their normal duties are not allocated a teaching support budget. The definition of "very small course", in this context, is defined in the academic staff Work Allocation Policy, and may vary from year to year.
2.4 Tutor allocation
Unless specified during the bidding process, the allocation of Tutor effort to a course is calculated automatically, based on an average tutorial group size of 12 (timetabling should reserve rooms that have the appropriate capacity to ensure physical distancing), the number of tutorial hours delivered by a Tutor plus an equivalent number of hours for preparation. A standard overhead equivalent to 1 tutorial hour (2 paid hours) will be added to all roles for coordination and course-specific training (e.g., a pre-course training session laying out expectations and needs for this course). Where tutorials are delivered online (or following a hybrid model), the size of the tutorial groups should be increased where possible (with no more than 12 students on-campus in the hybrid setting).
2.5 Demonstrator allocation
The allocation of Demonstrator effort is calculated on a course by course basis, based on information provided during the bidding process (e.g. availability of kit, lab space, timetabling restrictions, etc.) and the number of lab sessions to be delivered by a Demonstrator. A standard overhead equivalent to 1 demonstration hour (2 paid hours) will be added to all roles for preparation, asynchronous interaction with students who require additional hands-on support, coordination with the lecturer, and course-specific training. This overhead will be allocated automatically and do not need to be requested explicitly with a teaching support resource bid.
2.6 Teaching Assistant (TA) allocation
For moderately sized courses, the standard tariff for a TA is 25 hours for every 10 points of a standard course, or 60 hours per 10 points for a new course or for significant redesign of substantial course materials (coursework, tutorials), plus 5 hours for coordination with the course lecturer. The increased tariff will be granted as a matter of course if substantial changes have been formally approved by the relevant committees. An additional 36 hours will be granted as standard for large courses, 72 hours for very large courses. For course size definitions, see the Work Allocation Policy. NB: This allocation model with higher tariffs applies to the 2020/21 session, accounting for the fact that TAs will have to provide extended support to students, and may be subject to review before the start of the 2021/22 academic year.
2.7 Marker allocation
For classes eligible for marking support (see the academic staff work allocation policy for specifics), the standard tariff for Marker allocation is 0.5 hours per student in the class for a 10 credit class, and 1 hour per student for a 20 credit class. These figures are doubled for coursework-only classes. An additional 2 hours is included for each marking task (i.e. piece of coursework, midterm, etc) to cover preparation for marking and liaison with the course lecturer.
2.8 Exam Marker allocation
For classes eligible for exam marking support (see the academic staff Work Allocation Policy for specifics), the standard tariff for Exam Marker allocation is 0.4 hours per student in the class.
2.9 Exceeding approved allocations
A general allowance will be made to exceed approved allocations by up to 15% with appropriate justification. Course lecturers must send requests to ISS at email@example.com and receive confirmation prior to notifying
Course lecturers may request higher allocations for a course than those described above providing appropriate justification. These will be considered by the Director of Teaching on a case-by-case basis, giving priority to very large courses.
Payment for training provided by the School of Informatics is automatically approved for all eligible TSPs following attendance at on-campus/online ‘Essential’ sessions as early as possible before the start of the semester, and is paid at the regular hourly rate. The “essential” training is mandatory for all TSPs new to a role type, and failure to attend may result in the TSP not being hired again in such a role in the future. Paid ‘advanced’ training sessions are optional, but highly recommended. Training from providers external to the School must be approved by the Director of Teaching. All TSPs will be expected to have completed Information Security and Data Protection training before starting any role.
3. PGR Student Employment Rules
3.1 PGR student engagement in teaching
Every PGR student is encouraged to undertake paid work in roles in accordance with their skills. Permission from the research supervisor is required only when appointments to teaching support roles exceed a total of 100 hours work in a year and their principal supervisor will be notified once this limit is reached. Engagement with activities should be reported in the annual formal PGR progress reports. (It would be useful for this to be automated through Theon.)
3.2 Workload Restrictions
Unless a PGR student has been allocated a higher allowance (e.g. in the case of PCD studentships), full-time postgraduate research students must work no more than an average of 9 hours per week across the academic year and must discuss any proposed employment with their principal supervisor. 414 hours per year is the absolute maximum limit, and we would expect students to work substantially less than this in order to avoid an imbalance between PhD and Teaching Support workloads.
Additional hours worked above allocation will not be remunerated and the issue will be escalated to Deputy Director of Graduate School and Director of Teaching, who monitor whether students are staying within this limit across courses.
These restrictions do not apply to PGR students during their submission period, or for part-time PGR students.
3.3 Tier 4 Restrictions
For students on Tier 4 visas, constraints on employment set by the UK Home Office will apply. Postgraduate research students on Tier 4 visas are permitted to work a maximum of 20 hours in any given week. This workload limit includes employment external to the University.
3.4 Scholarship Restrictions
Students in receipt of any funding for their PhD must check if there are any restrictions or conditions on part-time work. Most funders allow some part-time work, particularly in areas relevant to the students’ research, and encourage a common sense approach to other paid work.
4. Taught Student Employment Rules
4.1 Informatics School policy
Staff should refer to the School’s policy on the ‘Employment of UG and MSc tutors’ to determine eligibility for teaching support work. Engagement Tracker roles available to UG/MSc students.
Any requests to deviate from the eligibility rules should be sent to the Director of Teaching for approval, with firstname.lastname@example.org copied in.
5. TSP support
5.1 Duty of care
The course lecturer has a responsibility towards all Teaching Support Providers on their course: in particular to provide them with appropriate guidance and support so that they can best fulfil their roles.
5.2 Academic oversight for courses
The course lecturer and the relevant School and University Committees have ultimate academic responsibility for courses. This cannot be devolved to employees, for example by asking them to be the sole contact point for students, expecting them to represent the lecturer at exam board meetings, or determine final course marks independently.
The School has developed a one-year long training programme open to all eligible students and staff with current teaching roles including tutoring, demonstrating, marking or TA. Teaching Support Providers are required to attend the essential mandatory training sessions before commencing work, although more advanced optional sessions are also available. All training will be paid at the regular hourly rate.
5.4 Peer support networks
The School anticipates extending the current training programme to establish a “buddy network” in the future for Teaching Support Providers, to allow to obtain peer support, and to represent their interests towards the School and University.
5.5 Complaints and grievances
Teaching Support Providers need to be provided with a clear escalation path for grievances and complaints. In the first instance, resolution of any problems should be sought with the course lecturer, but if this is not possible or does not lead to a positive outcome, they should contact the Director of Teaching.
Scope and details
The aim of this document is to provide a clear policy for how the School organises its provision of Teaching Support and supports Teaching Support Providers. In parallel, ISS are working with Corporate HR on a University-wide review of all teaching support contracts, and will advise as necessary. The above policy is intended to capture local practice, and is not intended to address the wider issue of these contracts and associated terms / conditions.
Policy Approved by: Strategy Committee August 2020