Teaching Support policy
Teaching Support Policy
1. Teaching Support Provider Roles
There are six main Teaching Support Provider (TSP) roles with specific job descriptions. The roles are mutually exclusive, but the same individual can be appointed to several of them. These roles are remunerated through a Guaranteed Hours contract at the UE06 fixed hourly rate, and managed by Informatics Student Services (ISS).
1.1 Course Tutor
Prepares and delivers tutorial sessions from existing material, reports student attendance, answers tutees’ questions and provides oral feedback/ feedforward on tutorial material. Where tutorials are delivered online, the tutor records the session and manages tutorial activities e.g. in breakout rooms. For courses where asynchronous activities are planned instead to traditional tutorials, the tutor reviews material submitted by students, provides necessary clarifications and engages with students via Piazza, Learn, hypothes.is, etc. and provides feedback.
1.2 Lab Demonstrator
Hosts lab sessions and responds to student queries, providing oral feedback/feedforward during the scheduled lab session. Where labs are delivered online, the demonstrator records guided activities and manages interaction with students in breakout rooms.
1.3 Teaching Assistant (TA)
May perform some or all of the following tasks: Designs assessed and unassessed coursework, designing tutorial materials, preparing slides and lecture notes, creating and updating course information materials, answering course-related student queries, occasional delivery of or supporting role in delivery of lectures, and other similar support duties if mutually agreed. Where lectures are delivered online, TAs may be responsible for weekly engagement with students/handling Q&As during timetabled “office hours”, following agreement with the course organiser. Such activities would not replace drop-in office hours for which the course organisers should be available at least 1h/week.
Marks assessed or formative coursework (including tutorial-style assessed coursework with periodic submission deadlines), provides feedback and responds to student queries on marks and feedback. Is provided with a detailed marking guide by the course lecturer, and submits initial marks for approval by the lecturer.
1.5 Exam Marker
Similar to Marker, but involves marking exams with the same provisions as under 1.4.
1.6 Engagement Tracker
Checks and records the level of engagement of individual students with the course throughout the semester. Works with the course organiser to implement course-specific engagement mechanisms, e.g. student submission of material ahead of tutorials, meaningful participation in online discussions via Piazza, etc. Is provided with clear guidance on course-specific engagement scale by the lecturer.
Creation of any other role requires a precise description of concrete tasks and must identify a teaching or administration staff member who has duty-of-care responsibilities for the appointee.
2. Teaching Support Allocation Policy and Procedure
2.1 Teaching support allocations
a) Each course to be delivered by the School will be allocated a virtual budget allocation for teaching support, which the Course Organiser can allocate towards teaching support resource. This virtual budget includes tutorials undertaken by staff as part of duty allocation, and assumes the hourly rate for a staff member is the same as a teaching support provider would be paid1.
A Course Organiser can determine how they will spend this virtual budget but they must not exceed the allocated budget without prior authorisation. Where a Course Organiser underspends their allocated budget by more than 10%, they can request approval to use the savings to employ student interns to assist with their teaching or research commitments, however these interns must be employed before the end of the financial year (31 July).
b) Each course will have a Relative Weight which informs the virtual budget to be allocated and are designed to ensure that undergraduate students receive greater levels of support in their earlier years than those in later years and those undertaking postgraduate degrees:
- UG1 courses will be allocated a higher Relative Weight than later years, to allow the design and delivery of small tutorial groups;
- UG2 courses will be allocated a slightly lower Relative Weight than UG1, anticipating that tutorial group sizes are slightly larger than for UG1 courses;
- UG3/4/5 and MSc courses will be allocated a lower Relative Weight than UG1 and UG2.
- Courses that have been designed to provide high contact hours (e.g. Practicals) will have a higher Relative Weight, as will courses that require a higher than average development or re-design in a particular year.
- Courses that are taught voluntarily by a lecturer over and above their normal duties are not allocated a teaching support budget. Relative Weights are reviewed annually through Teaching Committee and Strategy Committee, and are subject to final approval by the Head of School.
c) The virtual budget to be allocated to each course is determined by the Relative Weight for the course and the Student-Credits (ie. the anticipated number of students that will be enrolled in the course multiplied by the course credit points). Where the actual number of students enrolled in the course is higher or lower, then the virtual budget will be adjusted2.
- The Course Organiser will use the teaching support provider modelling tool to model how they will spend the virtual budget allocated to their course and is responsible for delivering the course according to the published course descriptor using the allocated teaching support resources.
- Teaching Support Providers are responsible for monitoring their hours of work and for reporting the total number of hours worked to ISS through weekly on-line timesheet submissions. If the hours worked reach the agreed limit for the position, but there is still work remaining, this must be raised with the course organiser who has a duty to report it to ISS (email@example.com). In this situation, TSP must not carry out any further work until permission to do so has been received from ISS. The online timesheet process will prevent TSP claiming more hours for a role than they have been allocated. If necessary, ISS will escalate to the Director of Teaching to decide the course of action. In addition, ISS will monitor the total number of hours claimed by TSP and will alert lecturers if there is advance warning of agreed limits being exceeded.
2.3 Very small courses
By default, very small courses or courses that are taught voluntarily by a lecturer over and above their normal duties are not allocated a teaching support budget. The definition of "very small course", in this context, is defined in the academic staff work allocation policy, which can be found below, and may vary from year to year.
2.4 Tutor preparation time
Teaching support providers are paid one hour of preparation time for every contact hour. E.g. if there are 8 1-hour tutorials, then teaching support providers are paid for an extra 8 hours of preparation, making a total of 16 hours.
2.5 Demonstrator preparation time
Teaching support providers are paid one hour of preparation time for every lab session. E.g. 1: If there are 8 1-hour lab sessions, then teaching support providers are paid for an extra 8 hours of preparation, making a total of 16 hours. E.g. 2: If there are 8 2-hour lab sessions, then teaching support providers are paid for an extra 8 hours of preparation, making a total of 24 hours.
2.6 Marker preparation time
Sufficient hours should be included in bids for role hours for each marking task (i.e. piece of coursework, midterm, etc) to cover preparation for marking and liaison with the course lecturer. E.g. If it takes 2 hours to prepare for a piece of marking, and then up to 20 hours to do the marking, then each position should have 22 hours.
3. PGR Student Employment Rules
3.1 PGR student engagement in teaching
Every PGR student is encouraged to undertake teaching support provider roles to enhance their experience for career development but this must not impede the successful completion of the students’ own degrees and must not contravene any conditions their funding body applies regarding the number of hours of paid teaching or other employment that they can undertake. It is a student’s responsibility to be aware of any restrictions, as the teaching support team would not regularly have access to this information. Any queries can be discussed with a student’s supervisor or the Graduate School.
The University policy is that full-time PGR students must work no more than an average of 9 hours per week across the academic year and must discuss any proposed employment with their principal supervisor in advance of applying. The School recognises however that most TSP work is clustered during teaching weeks so to ensure that research students are not overloaded they are limited to working 100 hours for a semester’s delivery, this includes any prep work undertaken in advance of the course delivery. The School recognises some roles, e.g. TA or examination marking, will require time commitments outside of teaching weeks but count towards the semester total.
Permission from the student’s Principal Supervisor to undertake teaching support provider roles is only required when appointments to teaching support roles exceed a total of 100 hours for any given semester or 200 hours across the two taught semesters. The Principal Supervisor will be notified once this limit is reached. Engagement with activities should be reported in the annual formal PGR progress reports. The Principal Supervisor can approve up to 50 hours per semester of additional hours and anything above that requires consultation with the Director of Teaching, Deputy Director of Graduate School and Head of Student Services. Activities should be reported in the annual formal PGR progress reports.
3.2 Workload Restrictions
These restrictions do not apply to PGR students during their submission period.
The University policy that can be found here:
The School will review applications from part time students to ensure that work assigned will not impact their research activities.
3.3 Tier 4 Restrictions
For students on Tier 4 visas, constraints on employment set by the UK Home Office will apply. Postgraduate research students on Tier 4 visas are permitted to work a maximum of 20 hours in any given week, during term time. This workload limit includes employment external to the University.
3.4 Scholarship Restrictions
Students in receipt of any funding for their PhD must check if there are any restrictions or conditions on part-time work. Most funders allow some part-time work, particularly in areas relevant to the students’ research, and encourage a common sense approach to other paid work.
4. Taught Student Employment Rules
Recognising that Informatics allows some undergraduate (UG) and postgraduate taught (PGT) students to be employed for teaching support work, the following rules apply and any requests to deviate from the eligibility rules detailed below should be sent to the Director of Teaching (firstname.lastname@example.org) for approval with email@example.com copied in.Specific cohort/role eligibility guidelines are HERE.
- UG1 students are not permitted to take on any teaching support work.
- UG2 students are permitted to be demonstrators on UG1 courses, provided they passed that course in first year, and for peer support groups (such as INFBASE, InfPals, and Programming Club).
- Honours undergraduate (UG3, UG4 and UG5) and taught postgraduate (PGT) students are permitted to be employed as engagement trackers, tutors, demonstrators and exam invigilators on non-honours courses and honours courses.
- PGT students are permitted to be employed as markers and exam markers on non-honours courses.
- UG students are not permitted to be employed as markers*, exam markers, or Teaching Assistants.
- Taught students are not permitted to be employed as Teaching Assistants.
- Students cannot be enrolled on a course for which they are appointed to.
- If tutoring on an honours course, honours undergraduate and taught postgraduate students must have taken the course (or equivalent) in their UG degree. Course lecturers are responsible for checking this.
- Taught students are permitted to do a maximum of 132 hours per year, with a recommended limit of 6 hours per week across the academic year.
- All students must do the appropriate ‘Essentials’ and 'Unconscious Bias' training sessions prior to commencing any work. Attendance will be monitored by ISS and students will only be deemed eligible for appointment once these are completed.
*Except where marking is expected as a linked part of the tutor role e.g. INF1A
Appointment of teaching support staff is the responsibility of the course lecturer. Prior to appointment, course lecturers should:
- Check that Undergraduate students have achieved a first-class average across their studies in previous years. Check that PGT students have ability in comparable courses.
- Interview the student prior to appointment to ensure their suitability.
Informatics Student Services (ISS) will monitor the total number of hours that taught students are appointed to.
5. TSP support
5.1 Duty of care
The course organiser has a responsibility towards all Teaching Support Providers on their course: in particular to provide them with appropriate guidance and support so that they can best fulfil their roles.
5.2 Academic oversight for courses
The course organiser has responsibility for the course as outlined in the relevant University Course Organiser: Outline of Role Policy.
This responsibility cannot be devolved to teaching support staff - for example by asking them to be the sole contact point for students, expecting them to represent the course organiser at exam board meetings, or determine final course marks independently.
The course team is expected to interact with the Teaching Office. An outline of the School‘s Teaching Office provision can be found below.
School training: The School provides a one-year long training programme open to students and staff with current teaching roles including tutoring, demonstrating, marking or TA. TSPs are required to attend the essential mandatory training sessions before commencing work; failure to attend may result in the TSP not being hired again in such a role in the future. More advanced optional sessions are also available. All training attended will be paid at the regular hourly rate.
External training: Training from providers external to the School must be approved by the Director of Teaching.
University training: All TSPs will be expected to have completed the University’s online Information Security, Data Protection, Equality & Diversity Essentials and Challenging Unconscious Bias training before commencing work.
5.4 Complaints and grievances
In the first instance, TSPs should raise concerns with the Course Organiser, however if this is not possible or does not lead to a positive outcome, they should contact the Studentships & Teaching Support Manager.
Scope and details
The aim of this document is to provide a clear policy for how the School organises its provision of Teaching Support and supports Teaching Support Providers. It is not intended to address the processes for issuing HR contracts to TSPs; the procedures for the recruitment and engagement of TSPs will be covered in separate procedures.
Policy Approved by: Strategy Committee May 2021 (minor revisions made November 2023).
1For example, a virtual budget of (say) £10,000 may be allocated by the Course Organiser towards Tutors, Markers and a Teaching Assistant. Academic staff who have been assigned to take tutorials may fill the Tutor hours which uses part of the virtual budget; the remainder of the virtual budget is available for guaranteed hours teaching support provider roles.
2The total budget allocated for 2021-22 is the same as has been spent in 2020-21 and assumes that the delivery mode is similar to 20-21 and similar overall student numbers. If student numbers increase significantly across the School then additional budget will be allocated; if they decrease then the budget will decrease.